Refund Policy

Purchase refunds

Purchases are generally non-refundable, including unused or partially used credits, except where required by applicable law. We do not offer a general 14-day money-back guarantee for unused balances.

Refund requests may be considered when a significant technical failure on our side prevents image generation and we cannot restore the service or provide the purchased functionality. A temporary delay or an individual failed attempt does not automatically qualify for a cash refund.

Failed generations and image results

Failed generations automatically restore the credits consumed; this does not constitute a cash refund. If a task failed but its balance was not restored, contact us with the task ID so we can investigate.

Dissatisfaction with the appearance or style of a successfully generated image alone does not qualify for a refund. This does not remove remedies for a service that is faulty or does not meet applicable legal requirements.

Duplicate or incorrect charges

Duplicate or incorrect charges are reviewed separately. Send the relevant order references and describe the billing error. Do not include your full card number, password or API key.

How to request a review

Email support@aihalloweencostume.io with your order number, purchase date and a description of the issue. For generation problems, include the affected task IDs and any error messages. You may also open a support ticket.

A request does not automatically approve a refund. We review the purchase, service records and applicable consumer rights. This policy does not impose a contractual request deadline that overrides a statutory deadline. Processing and arrival times depend on the payment provider; we do not promise a fixed arrival date.

If a purchase refund is approved, the corresponding credit adjustment will be explained during review. Any credit adjustment must reflect the approved refund and applicable rights; a cash refund and a failed-generation balance restoration are different actions.

Your statutory rights

Nothing in this policy limits your statutory consumer rights, including any applicable cancellation, withdrawal or remedies for faulty digital services. Where mandatory law provides a refund or other remedy, it takes precedence over our general non-refundable policy. Merely using credits does not establish that a consumer has validly waived a statutory withdrawal right.

Operator and related policies

AIHalloweenCostume is operated by Guangzhou Shengyan Technology Co., Ltd., registered in China.

Correspondence address: Room 1201, Zone A1, No. 19 Courtyard, Yuancun West Street, Tianhe District, Guangzhou, China.

Contact: support@aihalloweencostume.io.

Read our Terms of Service, Privacy Policy and current pricing. Changes to this policy do not remove rights attached to an earlier purchase.